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Privacy, Terms of Service, and Refund Policy for NextMile Labs.

Last updated: June 2026  |  Effective: June 2026

Short version: We collect only what we need to run your workshop registration. We don't sell your data, ever. We comply with India's Digital Personal Data Protection Act, 2023.

1. Who We Are

NextMile Labs ("we", "us", "our") is an ed-tech platform offering live online workshops in Excel, AI Tools, Power BI and Product Management. We are MSME registered in India. Our contact email is hello@nextmilelabs.in.

2. What Data We Collect

Information you give us directly

  • Full name, email address, and phone number (from registration and contact forms)
  • College name, course, and year of study (from campus ambassador applications)
  • Workshop preference and any message you send us
  • Payment information (processed entirely by Razorpay — we never see your card details)

Information collected automatically

  • Basic website analytics: pages visited, time on page, referral source (via Google Analytics)
  • Device type and browser (to improve mobile experience)
  • IP address (anonymised after 24 hours)

3. How We Use Your Data

  • To process your workshop registration and send you the Zoom link
  • To send your participation certificate after the workshop
  • To send relevant updates about future workshops (you can unsubscribe any time)
  • To respond to your queries via email or WhatsApp
  • To improve our website and workshop content based on usage patterns

We do not use your data for advertising, profiling, or any purpose beyond running NextMile Labs workshops.

4. Who We Share Your Data With

We share the minimum necessary data with the following service providers to operate our platform:

  • Supabase — database hosting (your form submissions are stored here)
  • Razorpay — payment processing (governed by their own privacy policy)
  • Zoom — workshop delivery (your name is visible to other participants)
  • Google Analytics — anonymised website traffic analysis
  • WATI / Interakt — WhatsApp confirmation messages

We do not sell, rent, or trade your personal data to any third party for commercial purposes.

5. Your Rights Under DPDP Act 2023

As an Indian resident, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Ask us to correct inaccurate data
  • Erasure: Request deletion of your personal data (subject to legal obligations)
  • Withdrawal of consent: Withdraw consent for processing at any time
  • Grievance redressal: Raise a complaint with our Data Protection Officer

To exercise any of these rights, email hello@nextmilelabs.in with the subject line "Data Request". We will respond within 30 days.

6. Data Retention

We retain registration data for 2 years from the date of collection. Ambassador applications are retained for 1 year. You may request deletion at any time.

7. Security

Your data is stored on Supabase (SOC 2 Type II certified infrastructure). All data is transmitted over HTTPS. We restrict access to personal data to authorised team members only.

8. Cookies

We use only essential cookies required for the website to function, and Google Analytics cookies for anonymised traffic analysis. We do not use advertising cookies or third-party tracking pixels.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Material changes will be communicated via email to registered users. The updated date at the top of this page reflects the most recent revision.

10. Contact

For any privacy-related queries, email hello@nextmilelabs.in. We aim to respond within 48 hours.

Last updated: June 2026  |  Effective: June 2026

Short version: Pay, show up, learn. Treat the workshop respectfully. Don't record or redistribute sessions without permission. Your certificate is genuine and yours.

1. Acceptance of Terms

By registering for any NextMile Labs workshop, you agree to these Terms of Service. If you do not agree, please do not register. These terms are governed by the laws of India.

2. Workshop Registration

  • Registration is confirmed only upon successful payment via Razorpay
  • You will receive a Zoom link via email and WhatsApp within 24 hours of payment
  • Each registration is for one individual only and is non-transferable
  • Minimum age to register: 16 years

3. Workshop Conduct

  • Participants must join on time. Late entry may disrupt live sessions
  • Participants must maintain respectful conduct toward the mentor and other participants
  • Disruptive behaviour may result in removal from the session without refund
  • Recording of workshop sessions is strictly prohibited without written permission from NextMile Labs
  • Workshop materials (slides, datasets, handouts) are for personal use only and may not be redistributed commercially

4. Certificate of Participation

  • A digital certificate will be issued to participants who attend at least 80% of the workshop duration
  • Certificates are issued within 48 hours of workshop completion
  • Certificates are issued in the name provided at registration — ensure your name is correct before submitting
  • NextMile Labs certificates are self-issued participation certificates and are not affiliated with any university or government body

5. Intellectual Property

All workshop content, curriculum, slides, and materials are the intellectual property of NextMile Labs and/or the respective mentor. Reproduction or commercial use without written permission is prohibited.

6. Limitation of Liability

NextMile Labs is not liable for any loss of income, career outcome, or indirect consequence resulting from attendance or non-attendance of a workshop. Our maximum liability is limited to the workshop fee paid by you.

7. Rescheduling by NextMile Labs

In rare cases (mentor unavailability, technical issues, force majeure), NextMile Labs may reschedule a workshop. Registered participants will be notified at least 48 hours in advance. Full refunds are available if you cannot attend the rescheduled date.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.

9. Contact

For any questions about these terms, email hello@nextmilelabs.in.

Last updated: June 2026  |  Effective: June 2026

Short version: Cancel 48+ hours before the workshop → full refund. Cancel within 48 hours → no refund, but we'll transfer your seat to the next batch. No-show → no refund.

Refund Schedule

Full refund (100%)

You are entitled to a full refund if you cancel your registration more than 48 hours before the scheduled workshop start time. Refunds are processed within 5–7 business days to the original payment method via Razorpay.

No refund — seat transfer offered

If you cancel within 48 hours of the workshop, or if you do not attend (no-show), no refund will be issued. However, we will transfer your paid seat to the next available batch of the same workshop at no additional cost. This transfer is valid for 90 days from the original workshop date.

Technical issues on our end

If a workshop is cancelled or cannot be delivered due to reasons on our end (mentor unavailability, platform failure), you will receive a full refund or free transfer to the next batch — your choice.

Workshop rescheduled by NextMile Labs

If we reschedule a workshop and you cannot attend the new date, you are entitled to a full refund.

How to Request a Refund

  • Email hello@nextmilelabs.in with subject line "Refund Request"
  • Include your full name, registered email, and Razorpay payment ID
  • We will confirm receipt within 24 hours and process eligible refunds within 5–7 business days

Disputes

If you have a dispute regarding a refund, please email us first — we resolve most issues within 48 hours. If unresolved, you may raise a dispute through Razorpay's resolution process.

Contact

Email: hello@nextmilelabs.in
WhatsApp: +91 87267 82078

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